FAQ
Begin online checkout is not working
If you can't seem to "begin online check out" in our shopping cart, it is probably because your browser is not compatible with our 128 bit secure server. Some early versions of Microsoft explorer 5.0 have this problem.
Please either visit Microsoft's website to upgrade your browser by visiting:
http://www.microsoft.com/ie
or you can go to the cart and and follow the instructions to order by phone, mail or fax.
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When will my card be billed
All orders placed before 5pm EST are processed overnight by the card processing company and are received the next morning at the distributor. UPS Red overnight and UPS Blue orders are processed first and are usually shipped the day they are received, as long as the items are in stock. The out of stock items are forwarded to the secondary distributor for processing the following day and are usually shipped that day. As you can see, orders are not shipped the day the order is taken. Also, since we use 5 distributors, we do not know the availability of all items on a given day. However, since we have access to the supply of 5 distributors, we are able to fill almost every order and are seldom truly out of stock on a given item.
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2257 compliance statement
Convergence Inc. does not produce any content and makes no representation about any content. All video products offered on this site and all models pictured on adult product box covers have been produced by other studios or other manufacturers.
Convergence Inc. is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the equivalent.
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All information is secure
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly.
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Card is billed by Convergence Inc.
Your credit card will be charged by Convergence Inc.
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Delivery man and neighbors will not know
Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.
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I didn't order this
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.
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Privacy Policy
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly.
When submitting an order, you may be asked if you mind being contacted with information about other products or services. If you do not check that box, you will not be contacted for anything other than necessary information regarding your order. If you check yes, you may receive emails from us. Although checking yes reserves our right to solicit, we respect that right and have never sold any information to 3rd parties.
It should be noted also, that in order to fulfill orders we may be required to give your information to 3rd parties such as US Mail or UPS. Those companies are required by us to protect your information and privacy.
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Someone used my credit card
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.
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Contact someone about product questions
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.
If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 25% restocking fee.
Without prior approval Convergence does not reimburse for return shipping costs. Those shipping costs should not exceed the cost you paid for shipping. If you need a replacement immediately, call us, do not ship next day air and expect reimbursement for that.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:
- The packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or an exchange for another item.
- If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.
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Free samples
We ship orders upon receipt of payment only.
Free samples are the kinds of things that drive up prices on other sites. We want to offer you the best prices available on our products everyday.
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How to order at wholesale prices
If you are a business looking to make purchases in bulk, please email wholesale@ordersupport.com or call 866-895-0697
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How to order catalogs
You have to order catalogs through the website. You will see a link to the catalogs from the front page of the sextoy site or please go to:
http://www.wonderfulove.com/
Sorry but catalogs are not free. We only charge $3 plus shipping. (Catalogs are huge and cost us $5 each plus shipping.)
For a Price List, go to the website, click on "catalogs". Then go to the page with price lists and print out the list from the site. If you can't do that contact us and we will fax you a price list.
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More info on Liquid Latex
See a complete list of Liquid Latex products
Liquid Latex can easily be removed from your skin by gently washing the surface coating with mild soap & warm water, allowing the soapy water to splash between your skin and the liquid latex fantasy garment as you bathe.
Latex Body Wash is a biodegradable formulation designed to aid in the emulsification and removal of Liquid Latex. Simply pump-spray our Latex Body Wash onto the dried latex surface, and lightly rub the fluid into the latex with your fingertips for about one (1) minute. Soon you will see the latex slowly start to separate from your skin. A final cleansing with mild soap & warm water will reveal your deeply-cleansed, silky-smooth, "baby fresh" skin.
Because the perspiration and natural oils of your skin automatically tend to "lift" a liquid latex coating slightly above the surface of the skin, your latex garment will readily "peel off" normal skin several hours after the initial application (or it can be cleanly peeled off as soon as it's dried). This is particularly evident if you took the time to remove body hair from the application area, and if you also used a liberal coating of skin conditioning lotion just prior to the application process.
Doesn't liquid latex tend to be sticky?
Latex that is cured at room temperature is always a little bit prone to adhering to itself. Therefore, a surface treatment is recommended after curing of the liquid latex is complete (talcum powder works well).
How much do I need to cover my body?
One 16oz jar will cover approximately 1/2 body in 3 coats or both arms and legs in 3 coats.
What can I coat with liquid latex?
Liquid latex can coat almost anything. Non-porous surfaces will not hold on to the cured product, and can therefore be used as a mold. Porous products (such as jeans, shirts, etc.) will permanently hold the liquid latex once cured.
What if Liquid Latex is coated directly onto body hair?
As for body hair...well, if you don't get rid of it first, you'll probably lose it the hard way when you try to get your finished latex product off your body.
Can I use commercially available rubber preservatives on my liquid latex?
Many commercially available rubber preservative products (such as those you may find at your local automotive store) include petroleum-based ingredients, and they will not provide the desired results when used on your unique liquid latex creations. If you do choose to browse your local retail store to purchase a product that makes rubber 'shine', then be sure to look for products that are clearly marked "Teflon-based" or "silicone-based", and contain no petroleum-based ingredients.
What are other unique properties of liquid latex?
Liquid latex is unlike any other rubber. Latex is unique since it is a natural polymer derived from tree sap. As a natural polymer, it uses water as its base solvent. It is one of the few rubber compounds that is non-toxic in a liquid and solid state. Latex has the best memory of any rubber, that is, the ability to return to its original shape without permanent distortion. Latex is also the most sensitive of rubbers, being readily damaged by oils of any kind, by ozone, and UV light.
Is there a smell associated with liquid latex?
All liquid latex products use ammonia as a preservative agent. It doesn't really smell all that bad, but if you are hypersensitive to the smell, you won't be thrilled about it. Also, if you are allergic to ammonia-based products, then you shouldn't put liquid latex on your skin. Performing a simple test of using liquid latex in contact with a small area of your skin for about 4 hours will quickly determine if you will have a hypersensitive reaction to latex. Once the liquid latex dries, though, the smell is completely gone.
What is latex sensitivity?
There are three different types of reactions to natural rubber latex. They are (1) irritation, (2) delayed hypersensitivity (allergic contact dermatitis), and (3) immediate hypersensitivity (anaphylactic symptoms).
Irritation is typically classed as a 'non-allergic' condition. The irritated skin may be dry & crusty, and the symptoms naturally resolve when contact with the latex ceases.
Delayed hypersensitivity presents itself as skin becoming dry, crusty and leathery with eruptions appearing as sores and blisters.
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Online is the best way to shop
Search by product name, size, material, color, category, etc. Our website is secure and safe.
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Out of stock items
Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered.
Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.
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We do not have a physical store to visit
We are a web based business based out of the Boston MA area and do not have any physical store fronts. We ship world wide and have an extensive warehouse system to fulfill your order.
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Changes to an order already placed
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.
Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.
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My credit card was charged but I have not received my order
If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to this fax number for review. 1-425-988-0269.
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Package has been tampered with
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)
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Product shipped, but still hasn't arrived
If you have your invoice number, you can track your order online.
By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive.
If contacting the shipping company does not help, contact us.
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Refunds from SextoyTV minutes
Refunds for minutes will be credited to your account. You can use that credit toward purchases of toys or minutes in the future.
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Order may be shipped from different locations
We have multiple distributors so your order may come separately depending on availability of items at a given distributor.
Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition.
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Shipping Companies we use for shipping
US Priority Mail, UPS for US orders, international carriers may vary (we promise times, not companies for international)
We do not accept COD orders.
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When does my order ship?
Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 8:30 pm est deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order.
For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.
In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order.
We cannot control delivery errors, especially if your address is not 100% complete.
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Can't view movies using AOL, MSN, Earthlink, etc
If you access our site using AOL or an Internet connection window like MSN, Earthlink, or others, you may experience problems viewing the movies. After you connect to the Internet minimize AOL or your Internet connection window and open Internet Explorer and access our site using Internet Explorer.
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Click play and the screen is black
Place your mouse pointer in the center of where the movie should play and RIGHT CLICK. A drop menu will be displayed. Click "Error Details." A popup will be displayed containing an error message. Please send us the COMPLETE TEXT of the error message that is displayed.
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Trouble viewing movies on a MAC
- We recommend that you access the site using Firefox, Safari, or Netscape browsers. Internet Explorer on MAC OSX will not work correctly.
- We suggest that you re-install the latest Windows Media Player for the MAC. You can download it from:
http://www.microsoft.com/windows/windowsmedia/default.mspx
- Adjustments To Windows Media Player Settings:
The movies will automatically open in the embedded version of Windows Media Player. If the movies do not play or you want to resize the player window change your Player Preference. Click MY ACCOUNT. On the Personal Preferences page go to Player Preference and change the option to YES and click Update Preference. This change will open the movies directly in Windows Media Player.
- To resize the player you can use the APPLE 1, 2, 3, 4 keys or the Zoom/Full Screen options from the Windows Media Player View menu.
Apple 1 = 50%
Apple 2 = 100%
Apple 3 = 200%
Apple 4 = Full Screen
- Open Windows Media Player and click “Windows Media Player” on the menu bar. From the drop menu click “Preferences” and on the Preferences dialog under Network Settings / Protocols select Multicast, TCP, HTTP and No Proxy then click "Connection”. Select the correct connection speed and then click “OK”. Click “Windows Media Player” on the menu bar and select “Quit Windows Media Player” from the drop menu.
- Try and watch a movie clicking the PLAY HIGH SPEED link. Hopefully this will help you.
If you still have a buffering issue, open Windows Media Player and click “Windows Media Player” on the menu bar. From the drop menu click “Preferences” and on the Preferences dialog under Buffering select “Buffer” and enter 15 for “seconds of data”.
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Trouble watching 1MB streams
Many movies on our site are now available in 1MB streams. If you view a 1MB stream and you experience choppy streaming or repetitive buffering or other issues your Internet connection speed is not fast enough or your computer may not be fast or powerful enough to handle 1MB streams. You will need to stream the movies using the HIGH SPEED play link.
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Windows Media Player issues
You should make sure that you have the latest version of Windows Media Player available for your Operating System.
Windows 98 Second Edition, ME, NT, 2000:
If you do not have Windows Media Player 9 or higher you will have to upgrade your Media Player. Windows Media Player versions 7 and 8 will not work.
Windows XP
If you do not have Windows Media Player 10 or higher you will have to upgrade your Media Player.
Player Preference
The movies will automatically open in the embedded version of Windows Media Player. If the movies do not play we suggest that you change your Player Preference. Click MY ACCOUNT. On the Personal Preferences page go to Player Preference and change the option to YES and click Update Preference. This change will open the movies directly in Windows Media Player.
Adjustments To Windows Media Player Settings
- Network settings on Windows Media Player:
Click the "NETWORK" tab. Under STREAMING PROTOCOLS make sure that Multicast, TCP, and HTTP are checked. If UDP is checked please UNCHECK it.
Under "STREAMING PROXY SETTINGS", highlight "HTTP" and click the "CONFIGURE" button. On the CONFIGURE PROTOCOL popup check "AUTO DETECT PROXY SETTINGS" and click OK.
- Performance settings on Windows Media Player: Open Media Player and click Tools then Options from the drop menu. On the Options popup click the Performance tab. Click the radio button for "Detect Connection Speed". If this is already checked, you may need to set it manually by clicking the radio button "Choose Connection Speed" and then from the drop menu choose a speed that is appropriate to your connection. If you are still seeing issues with performance try other speeds until you find one that is suitable.
- File Types settings on Windows Media Player: Open Media Player and click Tools then Options from the drop menu. On the Options popup click the File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File (wma), and Windows Media Video File (wmv). If any of these are not checked put a check mark in the box next to the entry and click APPLY and OK.
- Player settings on Windows Media Player:
Open Media Player and click Tools then Options from the drop menu. On the Options popup click the PLAYER tab and under "Player settings" check the box next to "Connect to the Internet (overrides other commands)". Click APPLY and OK. Then close Media Player.
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Important Info for International Customers
Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Convergence is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
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Important Info for Military Personnel
Orders are shipped via US Mail to all military addresses per military regulations.
***Priority US Mail Shipping. Delivery within 1-3 weeks. $7***
We cannot ship via UPS.
Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url:
Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military Mailing Restrictions
It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table).
Convergence is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
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Order by Fax
Print out the order form to mail or fax:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail or fax". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form to fax.
If you do not have a printer then you may copy the online form in clear and legible printing by hand.
- 1-888-F-SEXTOY, 1-888-373-9869, or 1-425-988-0269
- Please include you priority service code: sextoycom
- Orders sent by fax that are incomplete will be faxed, emailed, or mailed back to the customer.
- Can pay by credit card or fax a check. For more info on faxing a check out, read the FAQ on Paying by check.
- If you fax a check please don't mail the original as it may get reprocessed as a new order and you may be double charged
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Order by Mail
Print out the order form to mail or fax:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail or fax". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form.
If you do not have a printer then you may copy the online form in clear and legible printing by hand. If your order form can not be read, it will be returned to you. Please include your priority service code: sextoycom.
Mail the form with payment to:
Convergence Inc.
P.O. Box 331
New Boston NH 03070
If you are sending a check please read details on Paying by Check
Do not send via Express Mail. Since express requires a signature, it may actually take us longer to get the order than if you send it via regular mail. If you are in a rush, try faxing your order and faxing the check.
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Order by Phone
- Before calling, you must know the product numbers you want to order.
- 1-888-P-SEXTOY , 1-888-773-9869, or (513) 618-1875
- Tell the operator your priority service code is: sextoycom
- Make the operator read everything back to you to make sure they don't make an error.
- Live operators 24 hours per day 7 days a week.
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Order Online
- Add products to your shopping cart from the sex toy site
- Click on the View Cart or Check Out button to see and edit the items in your cart.
- Click on the button that says, "Begin Online Checkout"
- Complete the online form:
- Fill out your shipping address
- Choose a shipping method (We ship to anywhere in the world. Express Shipping is available).
- Fill out your credit card information through our secure form.
- After completing order you will get an invoice number and information on how to track your order.
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Our prices are in $US Dollars only
Our prices are in $US Dollars only.
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Pay by check
Print out the order form to include with your check:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail or fax". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form. If you do not have a printer then you may copy the online form in clear and legible printing by hand. If your order form can not be read, it will not be processed.
- Make check or money order payable to Convergence Inc.
- Pay in $US DOLLARS ONLY. Non USA orders may mail a bank check in US Dollars or pay by credit card. No other currencies will be accepted.
- Personal checks will be deposited electronically (the name "Convergence" will show up on your bank statement) and products shipped 10 business days (2 weeks) after the checks are deposited.
- Money orders and bank checks will be deposited through our bank and will be shipped within 2 days of receiving those checks.
- Bounced checks will be billed your state's allotted fee (usually $15-$35)
Mail the check and order form:
Mail your filled out form along with correct payment to:
Convergence Inc.
P.O. Box 331
New Boston NH 03070
Fax the check and order form :
Fax Number: 1-888-F-SEXTOY or 1-425-988-0269.
If you choose to fax your check, it is important that all information on your check is legible. Enlarging your check before sending it will be most helpful, the fax shrinks your print by about 10% before it reaches it's destination.You can hand write or type all information when sending your check to insure processing your order. Also Graphics (pictures printed on the checks) will tend to cloud the transmission of your check.
Most important information we need on a faxed check:
-Your Name
-Address
-Bank Name/address
-All numbers on the bottom of the check
-Your check number
-Federal numbers (small numbers near your check number)
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Pay by COD
We do not accept payments by COD.
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Pay by Credit card
We accept Visa, Master Card, American Express, and Discover.
You can order with your credit card by Ordering by Fax, mail, phone, or online.
Your card is authorized when you place the order online and billed within 2 hours after that.
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Pay by Debit Cards
We accept debit cards with the Mastercard or Visa logo on it ONLY
Please do not include your PIN number. We do NOT want or need this to process your order.
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Pay by Money order or bank check
Money orders and bank checks accepted by ordering by mail only / these can not be faxed.
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Pay by Paypal
Unfortunately Paypal has become an anti-human-sexuality company and has subsequently closed our account. We are looking now for a quality company to use for internet payments. Sorry for this inconvenience.
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Pay by Wire transfers
- Please add $10 to your total bill (the bank charges us $10 per transfer)
- Tell your bank to Transfer Money to "Citizens Bank, 1 Citizens Drive, Riverside, RI 02915 ABA# 011500120", and tell them to put the money into the account for "Convergence Inc - Account #1152-806465". International transfers may need the Swift Code: CTZIUS33
- Allow 5 business days for the money to hit our bank account
- Submit your order however you like and write "wire transfer" in the section that asks for credit card information.
- Contact us after you have placed the order and sent the money. When we see the money come through, the order will be sent. Please note: it takes at least 5 Business days for the money to show up in our account
